Frequently asked questions

A: Liquid Lye accepts a variety of payment methods to ensure a convenient and secure purchasing experience for customers. Alongside standard options such as credit and debit cards, Liquid Lye also supports MoMo payment from all networks and bank transfers. These alternative payment methods provide flexibility for our customers. All transactions are processed with strict security measures to protect your financial information. If you require assistance with payment options or invoicing for bulk orders, Liquid Lye’s customer service team is readily available to guide you through the process.

A: At Liquid Lye, delivery costs are determined based on the size and weight of your order as well as the destination. For standard shipments within designated regions, we apply a fixed rate that ensures cost-effectiveness while maintaining prompt and secure delivery of our raw industrial chemicals and premium packaging materials. For larger or specialized orders, such as bulk quantities or deliveries requiring special handling, additional charges may apply to cover freight or packaging requirements. We provide a clear breakdown of delivery fees at checkout, and our customer service team is available to offer detailed quotes for customized orders to ensure transparency and support informed purchasing decisions.

A: Yes, we offer the convenience of payment via MoMo (Mobile Money) to streamline your purchase. To pay using MoMo, simply select Paystack and the Mobile Money payment option will be available during checkout. Also you can choose the manual way which allows you to send payment to our designated merchant number. The instruction for each network will be provided for smooth payment. This secure and fast payment method aligns with our commitment to providing a seamless and efficient purchasing experience for businesses involved in cosmetic product manufacturing.

A: At Liquid Lye, we prioritize prompt and reliable order handling to support your production timelines. Typically, orders are dispatched within 24 hours after payment confirmation. This rapid processing ensures that your raw industrial chemicals for cosmetic manufacturing and premium packaging materials are sent out quickly to minimize any disruption in your supply chain. In cases of high demand or special requests, dispatch times may vary slightly, but we always communicate any delays proactively to keep you informed.

A: Yes, Liquid Lye offers express delivery as an option for customers who need their raw industrial chemicals or premium packaging materials more quickly. During the checkout process, you can select express delivery to expedite the shipping time. Please note that additional fees apply for this service. Express delivery is ideal for urgent production schedules in the cosmetic manufacturing industry, ensuring you receive your essential materials promptly without compromising quality or safety. If you have specific timing requirements or bulk orders, it’s recommended to contact Liquid Lye’s team to confirm availability and delivery estimates.